Oporto Airport & Business Hotel respects your privacy and takes measures to protect the data you share with us (such as email, address, telephone contact, etc.).

This Privacy Policy has been created exclusively to explain how your data is collected, what its purpose is, and what your rights are regarding its use.

By using the website, as well as other Hotel platforms, you agree to our Privacy Policy.

If you have any questions about our privacy policy, please contact info@oportoairporthotel.com.

Personal data means all information that can identify you as a natural person, such as your name, address, e-mail address, telephone number, tax number or credit card details.

This information can be collected through:

1.Registration process on the website when creating your reservation/customer account;

2. Transaction information when making a purchase through the website;

3. Copies of records of correspondence exchanged with the user, in the event that the client contacts them;

4. Answers provided in questionnaires for statistical analysis purposes;

5.Usage, visualizations and technical data, including your device identifier or IP address, at the time of visiting the site or opening emails we send;

6. Searches carried out on the website;

7. Filling in forms on the website;

8. Newsletter subscription;

9. Other marketing initiatives aimed at attracting contacts.

The data collected on the website is intended for:

1. Providing information on products and/or services to customers;
2. Clarification of any doubts related to the processing of reservations and/or any complaints;
3. Processing customer requests for information;
4. Sending information about promotions;
5. Sending information about the launch of new products/campaigns;
6. Market research, evaluation of consumer profiles and preferences;
7. Sending invitations to initiatives involving the Oporto Airport & Business Hotel;
8. Campaigns and events related to the hotel and its partners;
9. Optimize the hotel’s products and services;
10. Detect, investigate and prevent activities that may be illegal or violate the policies imposed by the Hotel.

Customer data will not be passed on to third parties, nor will it be used for purposes other than those for which the customer has given consent.

The personal data provided by customers will be processed for the purposes described in the “Purpose of Personal Data” section of these Terms and Conditions by Oporto Airport & Business Hotel.

Therefore, the Hotel is solely responsible for processing your personal data, by automated means or not, from its collection, organization, storage to disposal, guaranteeing the confidentiality of all data provided by its customers.

Oporto Airport & Business Hotel is guided by strict compliance with the rules on the processing of personal data, which are currently provided for in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.

The Hotel ensures that the data collected is strictly necessary to fulfill the purposes of customer management (including the definition of profiles); marketing and advertising, billing of reservations and complaints.

If the customer has entered into a contract for the sale or provision of services, their data will be kept for a period of ten years from the granting of this consent, or longer if the law so provides.

At any time, and free of charge, you can exercise your right to ask the Hotel to:

1. Access your personal data;
2. Request rectification of your personal data;
3. Request the deletion of your personal data;
4. Request the restriction of the processing of your Personal Data;
5. If there is a legally imposed obligation that overrides these rights, Oporto Airport & Business Hotel will justify its refusal.

If you consider that your data is not being processed in accordance with the applicable legislation, namely European and national, we remind you that you have the right to lodge a complaint with a supervisory authority.

The Hotel reserves the right to update this Privacy Policy from time to time.

Any updates made will be announced not only through our website, but also through other means of communication that the company deems most appropriate.

The information will be sent to all our clients or potential clients, to the means of contact indicated. Your continued use of the website, applications, services and resources offered after such communication will be deemed to be your agreement to such changes.

Aware of the importance of maintaining sustainable tourism development, and assuming the principles specifically adopted in the World Charter for Sustainable Tourism, OPORTO AIRPORT & BUSINESS HOTEL undertakes to carry out sustainable management of its activities by adopting commitments aimed at preventing, eliminating or reducing the impact of our facilities and activities, both internal and external, as well as optimizing the sustainability of its operation by improving its behaviour towards the environment.

To this end, OPORTO AIRPORT & BUSINESS HOTEL has adopted the following sustainability policy, through which it undertakes to comply with the requirements set out in the Biosphere Sustainable Lifestyle benchmark, which includes, among other things, the legal requirements that regulate the effects generated by tourist activity.

We are therefore committed to motivating and training our employees with training and awareness-raising activities on the principles of sustainability, to promoting good environmental practices and participating in external activities, and to informing both internally and externally about the company’s environmental progress and actions.

We also pledge to fight against sexual exploitation or any other form of commercial exploitation and harassment, particularly of children, adolescents, women and minorities. We also include a commitment to adopt accessibility measures for people with disabilities (sensory, physical, intellectual and mental).

One of our main objectives is to improve sustainable management, making commitments to continuous improvement in all areas of sustainability: social, economic and environmental, as well as customer satisfaction. To this end, current and future projects managed by OPORTO AIRPORT & BUSINESS HOTEL will be subject to sustainability and resource efficiency criteria.

This Sustainability Policy will be updated whenever circumstances require it, adopting and publishing new sustainability objectives in both cases.