The following document is intended to apply to the relationship between the guest/customer of the Hotel in relation to pre-booking, booking, stay and end of stay services.
With regard to the terms and conditions that the Hotel has not described here, the Portuguese legislation in force shall apply.
Use of the services presupposes that the client accepts and validates the conditions and terms imposed by Oporto Airport & Business Hotel. (Which are considered automatically and incorporated into the contract between the client and Hotel, without any written transition being mandatory).
1. Pre-booking and Booking
After a client requests a pre-booking, the Oporto Airport & Business Hotel shows the potential client a proposed stay and a booking code, according to the requirements dictated by the client.
If the customer uses tour operators or room booking portals on the internet, the booking code will be different from the one provided directly by the Hotel, but will be equally valid.
The Hotel also informs you that booking requests made directly to it or through tour operators are not binding and do not oblige it to conclude the contract with the client. The Hotel reserves the right to refuse to conclude the contract and to make a room available at its sole discretion.
The Oporto Airport & Business Hotel only guarantees the availability of a room in the category booked and not a specific hotel room.
2. Types of booking and cancellation
At the Oporto Airport & Business Hotel you can make two types of reservation: a guaranteed reservation and a pre-paid, non-refundable reservation.
A guaranteed reservation consists of the customer booking a room and providing valid and complete credit card details as a guarantee. The guaranteed reservation can be freely canceled by the client, free of charge, up to 7 days before arrival. After this period, the hotel reserves the right to pre-authorize the amount. In the event of cancellation outside the period mentioned or a no-show, the hotel will charge the full amount of the reservation. In the event of a change of type or booking date, the rate may change.
A pre-paid, non-refundable reservation consists of the booking of a hotel room, accompanied by the customer providing valid and complete credit card details, or the booking accompanied by proof of bank transfer of the full price of the accommodation booked. The total amount of the reservation will be charged immediately when the customer makes the reservation. In the event of cancellation or no-show, the hotel will charge 100% of the stay. Prepaid and non-refundable reservations cannot be canceled or changed.
3. Arrival and departure
The Oporto Airport & Business Hotel will make a room of the selected category available on the client’s arrival from the date of arrival or, if the client makes the reservation at the hotel reception, the Oporto Airport & Business Hotel will grant a room according to the desired category and according to availability at the time, with check-in taking place from 3pm.
On arrival at the hotel, you must immediately pay the full amount of your stay.
On the date of departure, the client must leave the room, leaving it free of people and property and without any damage by 12 noon.
In the event that the client does not leave the room by 12 noon, they will automatically be charged a fee corresponding to a one-night stay at the hotel, and will only have the right to use the room during this period if the hotel has rooms available, otherwise they will still have to pay the fee and leave the room as soon as possible.
4. Terms of use
Oporto Airport & Business Hotel assumes that only the people indicated in the accommodation reservation will have the right to use the hotel room.
It is strictly forbidden not to take care of and respect the hotel’s spaces.
The customer must respect other customers and the rules of good conduct imposed by Oporto Airport & Business Hotel.
The customer is not allowed to use the reserved access areas.
The customer may not cook the food brought in, either in the hotel room or in the other areas of the hotel.
Children under the age of 14 must be accompanied by adults at all times during their stay.
The customer is entirely responsible for the goods left at the Oporto Airport & Business Hotel, and has the duty to supervise them during their stay. (The hotel informs us that all rooms are equipped with a small safe).
Pets are not allowed on the hotel premises.
5. Customer / Guest Behavior
Under the terms of Law no. 63/2017, smoking any tobacco products and/or their derivatives, including electronic cigarettes, is not allowed on the hotel premises. In order to comply with all the rules and for the well-being of all hotel guests, at check-in you will be asked to sign our non-smoking policy and, in the event of non-compliance, the hotel reserves the right to charge between €50 and €750 in accordance with Decree-Law 37/2007.
We recommend civic parking, not abusive parking. The hotel is not responsible for damage to third parties or theft occurring in the car
The hotel is not responsible for any object or document that has not been left in its custody. However, the rooms have a safe for your personal use during your stay.
The Hotel reserves the right to expel customers who are acting in an unfair, offensive or threatening manner towards other customers or employees
It is forbidden to make changes to the organization of the space and equipment of the rooms and common areas.
It is forbidden to store dangerous articles in the rooms, such as weapons, ammunition, explosives, flammable materials and psychoactive substances
It is forbidden to sell articles in the hotel spaces.
During your stay, it is forbidden to make excessive noise that disturbs the rest of the other customers and to behave inappropriately.
Customers must respect the quiet hours: 22h00 to 07h0
It is strictly forbidden not to take care of and respect the hotel’s spaces.
Customers must respect other customers and the rules of good conduct imposed by the Oporto Airport & Business Hotel.
In the event of damage, theft or loss of items belonging to the hotel, Oporto Airport & Business Hotel reserves the right to charge the full amount of the damaged/stolen or lost items.
6. Access to the hotel room
Oporto Airport & Business Hotel and its staff have the right to enter the hotel room during the client’s stay in order to carry out cleaning, repairs and similar work.
7. Accommodation and other prices
The price of the stay to be paid by the customer is the consideration for the use of the hotel room for the period between arrival and departure.
The total price of the stay will be charged per night, regardless of whether the customer has actually used the room or spent the night there.
The applicable rates are the agreed prices or the price indicated in the Oporto Airport & Business Hotel price list in force on the date the contract is signed.
The fees and amounts indicated in the terms and the accommodation contract are all plus VAT, unless expressly stated otherwise.
8. Terms of Stay
The price of the stay and additional services must be paid in advance when the client arrives at the hotel, regardless of the billing date.
If the length of stay is not specified, the price of the stay and additional services for each night must be paid in advance by 12 noon.
In the case of stays without a specified departure date, failure to pay the price of the stay and additional services in accordance with the terms of the previous paragraph shall result in immediate termination of the contract and shall immediately oblige the client to leave the room and hand over the respective key to the Hotel.
Charges for additional services include, for example, parking lot charges, breakfast prices and other charges not expressly mentioned in the accommodation contract that are part of the cost of the stay.
The Oporto Airport & Business Hotel accepts payment in euros, transfers and Visa and Mastercard. Other payments will only be permitted in exceptional cases, with the timely consent of the Hotel.
9. Complaints about material defects
The customer must inspect the hotel room upon arrival and immediately report any defects found to the hotel reception.
Any defects that arise during the stay must be reported to the hotel reception as soon as the customer becomes aware of them.
If it is found that there is a defect in the customer’s room, Oporto Airport & Business Hotel has the right to choose between repair and relocating the customer to a room of at least the same category as that contracted by the customer.
For the aforementioned purposes, only serious defects likely to jeopardize the Hotel’s level of service and quality will be considered, and the Hotel will not be obliged to take any action if complaints are irrelevant, unreasonable or relate to details that do not conflict with the minimum contracted level.
If Oporto Airport & Business Hotel does not have the means to repair the relevant defect or replace the customer’s room with another of a similar or higher category, the customer may only terminate the contract and receive the amount paid for the room, and may not demand anything further from the Hotel in any capacity whatsoever.
10. Responsibility on the part of Oporto Airport & Business Hotel
The Oporto Airport & Business Hotel shall only be liable for damages or losses incurred by the client when such facts result from the Hotel’s fault.
The Hotel reserves the right not to assume any liability for loss of data provided by the client in the event of electronic transmission of payment data, and will only be liable to the client in the event of culpable action.
The Hotel is not responsible for damage or accidents that occur inside the room or any other area of the hotel, unless it can be guaranteed that the Hotel is at fault.
The Oporto Airport & Business Hotel will not be held liable to the client in the event of a delay in making the room available if there are valid reasons for not making the room available in time. Valid reasons include strikes, lockouts, natural disasters and accidents in the hotel room.
In the event of a delay in making the room available beyond 6 p.m., the client may freely terminate the contract without being entitled to demand any compensation from the Hotel in any form whatsoever.
The hotel only assumes responsibility for acts carried out by any hotel employee if they are in normal working hours, duly identified and in uniform as a company employee.
Oporto Airport & Business Hotel reserves the right not to assume any liability for failure to comply with ancillary obligations.
The Hotel is not responsible for the act or omission of any other customer, even if this is likely to cause damage or harm to another customer of the Hotel. All acts caused by third parties to Hotel guests are their sole responsibility.
The Hotel shall not be liable to the Client for any loss of profits or indirect damages even if they result from failure to comply with the principal obligation.
11. Duties of notification
In the event of theft or damage to property or, in the event of fire, water damage or other damage to the hotel room, the client must immediately inform the hotel staff and do everything possible to help resolve the theft or repair the damage caused.
12. Termination of Accommodation Contract
The Hotel has the right to terminate the accommodation contract in the event that the client fails to make full and timely payment at the time it is demanded of him or fails to provide the required guarantee.
The client may give notice of termination of the accommodation contract during his stay at any time up to 7pm, to take effect from 12pm the following day.
Either party may terminate the accommodation contract summarily for just cause.
Oporto Airport & Business Hotel will have the right to immediately terminate the accommodation contract for just cause if the client displays any behavior that affects the good coexistence, quiet or hygiene of the hotel, namely if during their stay at the hotel, the client is under the influence of drugs or alcohol, uses the hotel room for prostitution practices, acts offensively towards hotel staff or other hotel clients, disturbs the peace of other hotel clients, or, in the past, has made malicious false reservations and/or damaged or destroyed the hotel or its facilities.
